Suyash Kaushik

Suyash is a customer experience manager at FieldCircle, a field service technology company. A writer by heart, he loves to spread the word around how customers interact with business across channels and the role of next-generation technology in customer experience and business success.
4 Posts
Guidelines for Enhancing the Field Inspection Practices

Guidelines for Enhancing the Field Inspection Practices

A home inspection company's field operations are crucial. Thus finding best practices to enhance them is one of the management's main priorities. But organizing field inspections can be a complex process because it entails so many different things, such as planning schedules, monitoring service orders, handling crises, maintaining data, etc. In addition to improving service delivery efficiency, streamlining the field inspections boosts revenue. Ineffective field operations can increase a variety of overhead expenditures, which reduces a company's profitability. How will you, as a service provider, make sure that your company's field activities are carried out as effectively as possible? Your…
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Productivity Improvements for Field Service Operations

Productivity Improvements for Field Service Operations

One of service leaders' main concerns is the field team's productivity. Due to a lack of monitoring capabilities, it is frequently impossible to determine what is causing the productivity issues in the field team. Poor team motivation is another issue that keeps service leaders busy. An effective and affordable field service CRM can help mitigate the productivity lacking in field service operations. Although service leaders expect field service engineers to be self-driven and carry out maintenance tasks with honesty and integrity, it is obviously not possible for the teams to be motivated all the time, react appropriately in all situations,…
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Why Does Your Company Need Automation in Field Service Management?

Why Does Your Company Need Automation in Field Service Management?

Field service workers benefit greatly from automation. Field service automation streamlines the management process for contractors and simplifies technicians' day-to-day field service duties. Field service automation proponents even argue that it is the foundation of field service management. When it comes to field service automation, one simple way to achieve it is to use effective field service management software for service profitability. Field service management software appeals to managers for a variety of reasons. The primary reason is that traditional methods of carrying out field service processes are simply unsuitable for today's dynamic field service environment. Whiteboards for scheduling and…
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How Can an HVAC Field Service Engineer’s Job Roles Be Improved?

How Can an HVAC Field Service Engineer’s Job Roles Be Improved?

An HVAC field service engineer has a wide range of tasks. He is in charge of resolving maintenance-related service issues that clients have reported. Whether an emergency appliance outage or a routine repair call, the service engineer must go to the client's location and resolve the technical issues as quickly as possible. The field engineer must keep some items aligned when doing his onsite services. For example, he must arrive on time at the job site, thoroughly understand the troubleshooting process, and be well-versed in client information and service history. As a result, he needs real-time access to data such…
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